Frequently Asked Questions

Our therapists have a Master's Degree in Counselling Psychology or the equivalent. They are members of the College of Registered Psychotherapists of Ontario or the Ontario College of Social Workers and Social Services.

Session Fees:

Individual Psychotherapy Sessions $155

Couple/ Family Psychotherapy Session: $175

Payments:

Payments for therapy sessions are due either right before or after each session by an e-transfer to [email protected]

Future appointments could be canceled and/or not scheduled if payment is not received on the day of your session. Your credit card will be charged for the outstanding balance and processing fees could apply.

*Services provided by Registered Psychotherapists, Registered Psychotherapists (Qualifying) are subject to HST.

Your appointment time is reserved strictly for you. As such, we require a 24-hour notice of cancellation. If you do not provide 24-hour notice, you will be required to pay a cancellation fee which is your full session fee. 

In the event that you have an emergency situation, we will try to reschedule your session for another time and day that week versus charging you a late cancellation fee. 

Therapy can help you develop effective coping and problem-solving skills to tackle day-to-day stress, process and heal from traumatic experiences and life transitions, improve mood and sleep, boost energy & motivation, confidence & self-esteem, support you during a divorce/break-up or other relationship issues, manage specific mental health conditions such as Anxiety, Depression, ADHD, Eating Disorders, and more.

Yes! We believe in affordable therapy and could offer a rate based on your income if you are not covered by insurance and are experiencing financial challenges.

We encourage you to check with your insurance company to find out whether they cover services under Registered Psychotherapists or Registered Social Workers. We don't do direct billing but provide a receipt after each session that you can submit for reimbursement.

All of the above. You can use whatever method works best for your schedule on a particular day without committing to a certain delivery method.

All staff members who come in contact with your personal health information have signed a confidentiality form and are aware of the highly sensitive nature of the information. Typically, the therapist may only disclose personal health information with the consent of the client or his/her authorized representative. However, in law, there are a limited number of circumstances where disclosure of personal health information is required without consent. These exceptions to confidentiality as outlined by The College of Registered Psychotherapists (CRPO) include:

1. If your therapist believes on reasonable grounds that disclosure is necessary to eliminate or reduce significant, imminent risk of serious bodily harm (includes physical or psychological harm) to the client or anyone else, e.g., suicide, homicide. This could result in a professional and legal duty to warn the intended victim to contact relevant authorities, such as the police, or to inform a physician who is involved in the care of the client.
2. Where disclosure is required under the Child and Family Services Act, 1990, for example, where the member has reasonable grounds to suspect that a child is in need of protection due to physical harm, neglect, or sexual abuse by a person having charge of the child.
3. Where necessary for particular legal proceedings (e.g., when the member is subpoenaed).
4. To facilitate an investigation or inspection if authorized by a warrant or by any provincial or federal law (e.g., a criminal investigation against the member, his/her staff, or a client)
5. For the purpose of contacting a relative, friend, or potential substitute decision-maker of the individual if the individual is injured, incapacitated, or ill and unable to give consent personally, and to a college for the purpose of administration or enforcement of the Regulated Health Professions Act, 1991.

We are unable to provide crisis and/or emergency services or services to clients who are experiencing active and/or acute episodes of psychiatric illness. In the case of an emergency, clients should dial 911, contact their Family Practitioner, or go to the nearest Emergency Department or Urgent Care Services available. Please visit https://ontario.cmha.ca/provincial-mental-health-supports/ for a list of provincial mental health and crisis supports. Your therapist does not provide session notes or other documentation/letters required for court proceedings.